Returns & Exchanges


We only refund if an item is damaged or faulty, please notify us within 7 days by email.  Upon receipt of the faulty product, Freckles for Kids will undertake an evaluation in conjunction with the manufacturer and if the item is deemed to be faulty we will replace or refund. 

To be eligible for an exchange or refund on a faulty item your item must be unused and in the same condition that you received it. 

To complete your refund on faulty items or exchanges, we also require a receipt or proof of purchase.


We offer store credits for exchanges.  Please contact us via phone 61299182937 or email

Sale items

Please choose carefully as we don’t exchange on sale items and discounted items if you change your mind or make an incorrect decision.


Damaged/Lost during transit/delivery

In the rare event that your goods are damaged or lost during transit/delivery, Freckles for Kids takes no responsibility for this, and therefore we will not replace or refund you for these items. By ordering from this web-site, you agree to these terms and conditions.

Return of Faulty goods only to:
Freckles For Kids 
62 Old Barrenjoey Road 

Please note, postage costs incurred to return items to us are the customer’s responsibility.